Return conditions

• We only accept returns in the original, unopened condition.

Costs of returns

• The costs of returns are to be borne solely by the customer.
• If you have any questions about payment and shipping, please contact us at office@kraeuterdrogerie.at

Right of withdrawal/Cancellation policy

• The customer may withdraw from the concluded contract within 14 days of receiving the goods by sending a written declaration of withdrawal without stating reasons. To exercise the right of withdrawal, the customer must inform the seller of their decision to withdraw from the contract by means of an unambiguous written declaration (by letter or email). The declaration of withdrawal must be sent to the following address: Die Kräuterdrogerie, 1080 Vienna, Kochgasse 34, (or by email to: office@kraeuterdrogerie.at ). It is sufficient to send the declaration of withdrawal within this period. The date of the postal receipt or the time of the email dispatch is decisive in this case.
• In this case, the customer is obligated to return the goods immediately and demonstrate that they are responsible for the return shipping costs (postage).
• If the goods have been used and/or damaged by the customer, the customer must pay the seller a reasonable fee for the use, including reasonable compensation for the damage caused (up to a maximum of the value of the goods).
• The customer may also exercise their right of withdrawal by simply returning the goods to the seller within 14 days of receipt without a written declaration of withdrawal. In this case, the proven timely dispatch of the goods is sufficient to meet the deadline. The prerequisite for exercising the right of withdrawal by simply returning the goods is that the goods are not damaged or used, and that the return shipment is sufficiently postage paid. The risk of return shipment and its proof of return shipment rests with the customer.
• In the event of a customer's withdrawal (by express declaration or simply by returning the goods), the seller will promptly refund the purchase price already paid. Shipping costs are non-refundable.

Notes on the exclusion of the right of withdrawal

• The right of withdrawal does not apply to the delivery of goods that were manufactured according to customer specifications or are clearly tailored to personal needs, e.g. personalized goods.

Returns

• Customers are asked to notify the seller before returning the goods (by email to office@kraeuterdrogerie.at or by phone at +43 1 4054522) to announce the return. This will allow the seller to allocate the products as quickly as possible.
• Customers are asked to return the goods to the seller as a prepaid parcel and to keep the shipping receipt.
• If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the buyer's possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages resulting from inadequate packaging.