You have the right to cancel the purchase agreement within fourteen days (from the day the contract was concluded or the goods were received) without giving any reason.
To exercise your right of withdrawal, you must inform us, the sellers, of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You can conveniently use the EU-compliant online withdrawal form directly on our homepage or send us the declaration by other means.
Our contact details for withdrawal:
Die Kräuterdrogerie e.U.
Kochgasse 34
1080 Wien
E-Mail: office@kraeuterdrogerie.at
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Returns & Costs: You are obliged to return the goods immediately and with proof of shipment. You bear the costs of the return shipment (postage).
In the event of a withdrawal (by explicit declaration or return of the goods), we will immediately refund the purchase price already paid. Shipping costs will not be refunded.
The right of withdrawal does not apply to:
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Personalized orders that have been custom-made for you (e.g., individual blends).
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Products that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (e.g., products that have already been opened and/or used).
